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KPIs for enterprise solution QA

( In this SmartBits, Sriramadesikan Santhanam outlines “Enterprise Customers & Quality“.  The video is at the end of this blog)

There is a change in the perspective of quality, measurements/KPIs for QA teams that deliver productised solutions to large enterprise customers. When we develop a product all the KPI’s around the product features are based on the features committed, in terms of code coverage, test coverage, defect density etc.

In a typical product life cycle that is the kind of the KPI we should look at, but when we implement it as a solution, then it is customized to customer’s specific business requirements. So the KPI’s need to be aligned with customer specific expectations. Then when we put it up and roll it out to their end customers, it is a program for them.

How the whole integration is really working, the end-to-end business flows, how the customers look at it from user experience, operational efficiency and ease of use should be the basis of the KPIs now. So definitely it changes from KPIs from program to project to the product. When we start with the product and well begin with the program, KPIs should definitely changes, being in line with customer’s expectations.

Enterprise Customers & Quality

( In this SmartBits, Sriramadesikan Santhanam outlines “Enterprise Customers & Quality“.  The video is at the end of this blog)

Expectations are getting changed due to the disruptive nature of technology. Most of the people in some domains are on legacy platforms. Moving onto a digital platform definitely changes the role of QA, this needs to be planned. The technology change cannot be done abruptly because this is costing them. Whenever we plan to make any changes to our customers expectations, it has to be aligned to their business programs.

The most important aspect is how successfully QA will allow running the programs for them. Does it have less risks associated when they move from legacy to new modern platforms? 

We are talking about business issues occurring on the field. The most important is the field quality. How much defects are we able to reduce in the field quality when we make changes to them?